Leading UK Manufacturers of
Quality Bouncy Castles & Inflatables
Sales Lines 7 days, 9am-9pm
07471 366798 /  01952 794134
Manufactured to BS EN 14960; PIPA compliant

The Bouncy Castle Sales Co.Returns Policy

At Bouncy Castle Sales, we are committed to providing high-quality inflatable bouncy castles. If you are not completely satisfied with your purchase, we are happy to offer returns under the following conditions:

Defective Products

If the product is defective or damaged upon arrival, you may return it within 14 days of receiving the item.

To return a defective product, please contact us immediately at 01952 973444, providing details of the issue. We may ask for photos or other evidence of the defect.

If the product is found to be defective, we will offer a replacement or full refund, including the return postage cost.

Non-Defective Products

Returns of non-defective products are accepted at our discretion. If you wish to return a non-defective item, please contact us within 14 days of receipt to discuss your return request.

Non-defective products must be unused, in their original condition, and in the original packaging.

You will be responsible for the return shipping costs unless otherwise agreed.

Exclusions

Custom or personalised products cannot be returned unless they are defective.

Products that have been used, altered, or damaged by the customer are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 7 business days.

Contact Us

To initiate a return or if you have any questions, please contact us at:

Telephone 01952 973444

Thank you for shopping with Bouncy Castle Sales.